Recovery Platform
System Active
All services operational
SCREEN 3: Follow-up Outreach
"Engagement is contextual to recovery."
Dear Patient,
This is a reminder for your post-surgical follow-up appointment.
Please contact the clinic to schedule.
Thank you,
Recovery Team
Response Rate: 28%
Hello Mr. Sharma, 💙
I hope your recovery is going well! I wanted to check in because I noticed a couple of things:
Your blood pressure readings have been trending upward (145/94) over the past few days
It looks like you may have missed a couple of doses of Metoprolol (your heart medication)
You mentioned feeling a bit breathless
Since you had cardiac surgery just 8 days ago, it's really important we address these signals quickly.
I'd like to connect you with Dr. Patel for a follow-up. Would tomorrow at 10:00 AM or 2:00 PM work better for you?
This is just to make sure your recovery stays on track. 🙏
Response Rate: 81%(+189% improvement)
Cardiac (8 days ago)
BP 128→145
Breathlessness
Adherence gap
High-priority
Caring + proactive
Recovery-Aware Communication: Unlike generic reminders, AI synthesizes surgery timeline, vital trends, medication adherence, and symptoms to create contextual, urgent, and empathetic outreach that explains WHY follow-up matters now.
✓ Selected for critical post-op situation
Immediate fallback
Appointment confirmation
AI Channel Selection: For high-urgency post-surgical situations, AI selects voice call as primary channel (81% response rate for critical cases). WhatsApp serves as immediate fallback if no answer within 2 hours.